Consumer protection, Financial stability, Malaysia, Nigeria


The paper highlights the Bank Negara Malaysia (BNM)'s approach to consumer protection and financial stability in Malaysia with the aim of drawing lessons for Nigeria. The paper proposes an action for the establishment of a financial mediation bureau in Nigeria, to be set up by the Central Bank of Nigeria (CBN). To achieve this, the paper is structured in six sections. Following th is July - Sept. 2008 introduction is section 2 which examined the conceptual issues while Section 3 dealt with an overview of the consumer protection infrastructure in Nigeria. Section 4 focused on the Malaysian experience giving a background to the Malaysian approach, while highlighting the main features of the consumer protection infrastructure in Malaysia and the structure of the Malaysian Financial Mediation Bureau. ln section 5 are the lessons for Nigeria, while section 6 summarized and concluded the paper.

Author Bio

The author is a staff of the Central Bank of Nigeria.

Publication Title

CBN Bullion





Included in

Economics Commons



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